Got questions? This way.
Find answers to common questions about our HVAC services in Houston. We're here to provide clear and helpful information.
General questions:
This section covers general information about our HVAC services, service areas, operating hours, and how to contact us for assistance.
We serve the Greater Houston area including Houston, Katy, Sugar Land, The Woodlands, Pearland, Spring, Cypress, Missouri City, and surrounding communities. If you're unsure whether we cover your area, give us a call and we'll let you know.
We're available Monday through Saturday, 8:00 AM to 8:00 PM. Emergency service is available 24/7 for urgent AC repairs and system failures. Call our emergency line anytime for immediate assistance.
We offer same-day service for most requests, especially emergencies. When you contact us, we'll provide an estimated arrival time based on current demand and your location. Emergency repairs are prioritized.
Yes, we provide free estimates for new installations and major repairs. For diagnostic visits and minor repairs, a service call fee applies, which is waived if you proceed with the recommended work.
Yes, we stand behind our work. If you're not satisfied with the service provided, contact us within 7 days and we'll make it right at no additional cost.
Service details:
Learn about the specific HVAC services we provide, equipment we work with, payment options, and what to expect during a service visit.
We provide comprehensive HVAC services including AC installation, emergency repairs, system tune-ups, seasonal maintenance, smart thermostat installation, and duct cleaning. We handle both residential and commercial properties.
We work with all major HVAC brands including Carrier, Trane, Lennox, Goodman, Rheem, Bryant, American Standard, and more. For new installations, we can recommend the best system for your needs and budget.
Yes, all technicians are fully licensed and insured. We only work with professionals who meet Texas HVAC licensing requirements and maintain proper insurance coverage.
We accept all major credit cards, debit cards, checks, and cash. Payment is due upon completion of service unless other arrangements are made in advance for larger projects.
Yes, we offer flexible financing options for new installations and major repairs. Ask about our payment plans when you schedule your estimate.
Most residential AC installations are completed in one day (4-8 hours). Larger systems or complex installations may require additional time. We'll provide a timeline during your estimate.
Procedures:
Understand our service process from scheduling to completion, what to prepare before a visit, and how to maintain your HVAC system.
Call us at (281) 555-HVAC or submit a request through our website. We'll confirm your appointment time and send you a reminder before the technician arrives.
Clear access to your HVAC equipment (indoor and outdoor units), ensure pets are secured, and have any previous service records available if possible. Let us know about any specific concerns when scheduling.
Yes, for all repairs and installations, we'll diagnose the issue, explain what needs to be done, and provide a clear estimate before starting any work. You'll approve the cost before we proceed.
We recommend seasonal maintenance twice a year—once in spring before cooling season and once in fall before heating season. Regular maintenance prevents breakdowns and extends your system's lifespan.
Our maintenance service includes filter replacement, coil cleaning, refrigerant level check, electrical connection inspection, thermostat calibration, airflow verification, and a complete system performance check.
First, check your thermostat settings and circuit breaker. If those are fine, turn off the system and call us for emergency service. Don't attempt repairs yourself—let our licensed technicians handle it safely.
Regular maintenance, replacing filters monthly, upgrading to a programmable/smart thermostat, sealing duct leaks, and ensuring proper insulation all improve efficiency. We can provide specific recommendations during a service visit.